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General Terms and Conditions

§ 1 Basic Provisions

  1. The provider and contracting party for the goods presented on the website “www.johannaforster.com” is Johanna Forster, art@johannaforster.com (hereinafter referred to as the “Provider”).

  2. A consumer, in the sense of these terms, is any natural person who enters into a legal transaction for purposes that are predominantly private and not commercial. An entrepreneur is any natural or legal person who enters into a legal transaction in the course of their professional or commercial activities.

  3. All legal relationships between the Provider and the customer are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). However, for consumers who are permanently residing abroad, German law does not apply if the consumer’s national law includes provisions that may not be waived by contract to the detriment of the consumer.

  4. Should any individual provisions of these Terms and Conditions be or become invalid or unenforceable, this shall not affect the validity of the remaining provisions.

§ 2 Product Offering and Contract Conclusion

  1. The subject of the contract is the sale of goods. The color representation of the items on the website may vary slightly due to individual monitor settings. The contract and communication can be conducted in German or English, at the customer's choice.

  2. By listing products in the shop, the Provider makes a binding offer to enter into a purchase contract.

  3. All items the customer wishes to purchase are placed in the "shopping cart." Before submitting the order, the customer can check all input data for errors. By clicking the "Buy" button, the customer submits a legally binding acceptance of the offer.

  4. All contractual information is transmitted automatically via email. The customer must ensure that the email address provided is correct and that incoming emails are not blocked.

 

§3 Prices and Payment

  1. All stated prices and shipping costs are gross prices (including VAT, if applicable).

  2. Shipping costs are not included in the purchase price. They are separately shown during the order process and must be paid by the customer unless free shipping is explicitly offered.

  3. The available payment methods are displayed on the website or within the product description, and at the latest during the checkout process. Unless otherwise stated, all payments are due immediately.

  4. For deliveries to countries outside the European Union, customs duties and import VAT may apply. These must be paid directly to the customs office by the customer upon delivery. These additional charges are not included in the purchase price or shipping costs and are outside the Provider’s control.

 

§ 4 Delivery Conditions for Physical Goods

  1. Delivery conditions, delivery times, and any shipping restrictions are stated either under a designated link in the online shop or within the product description. All time frames refer to the period from payment receipt to delivery.

  2. If the customer orders multiple items, they will be shipped together. The delivery time will be based on the item with the longest delivery time. If the customer wants an item with a shorter delivery time shipped separately, it must be ordered separately.

  3. If delivery fails due to an incorrect or incomplete shipping address provided by the customer, a second delivery attempt will only be made if the customer covers the additional shipping cost. This cost corresponds to the shipping cost agreed upon at the time of purchase.

 

§ 5 Digital Content

  1. Digital content provided by the Provider via email or download will not be sent by post.

  2. Digital content will be made available as soon as possible after payment is received.

  3. Accessing digital content requires an active internet connection. The Provider has no influence over any fees charged by the customer’s mobile or internet provider for data usage.

 

§ 6 Right of Withdrawal

  1. Consumers have a statutory 14-day right of withdrawal. To exercise your right of withdrawal, you must notify the Provider clearly (e.g., by letter sent by post to Johanna Forster, Scheidterstr. 79, 66123 Saarbrücken, Germany – or via email to art@johannaforster.com) of your decision to withdraw from the contract.

  2. This right of withdrawal under German law is also granted by the Provider to consumers who permanently reside outside of Germany.

 

§ 7 Warranty

  1. The statutory warranty rights under German law apply.

  2. Consumers are kindly requested to check the goods upon delivery for completeness, obvious defects, or transport damage and to notify the shop operator as soon as possible. Failure to do so has no impact on the customer’s statutory warranty rights.

 

§ 8 Out-of-Court Dispute Resolution

  1. The European Commission provides a platform for online dispute resolution (ODR), accessible at:
    www.ec.europa.eu/consumers/odr

  2. To initiate an out-of-court dispute resolution process, consumers may use the ODR platform or contact:
    Universalschlichtungsstelle des Zentrums für Schlichtung e.V.
    Straßburger Str. 8, 77694 Kehl, Germany
    www.universalschlichtungsstelle.de
    Email: mail@universalschlichtungsstelle.de
    Phone: +49 (0)7851 7957940

  3. I am willing to participate in a dispute resolution procedure before a consumer arbitration board if a consumer initiates such a process.

 

§ 9 Usage Rights for Images

The copyright holder of all images on this website is Johanna Forster.

Any digital redistribution of illustrations or product images must credit Johanna Forster as the original creator.

Physical distribution without her express consent is not permitted.

Subscriptions

1. Subscription Overview

We offer a tiered subscription model that grants subscribers exclusive digital and physical content. Each tier includes different rewards, which are described on the subscription sign-up page.

Tier Benefits:

  • All Tiers: Access to downloadable wallpapers and coloring pages.

  • Level 2: Digital downloads + monthly sticker mailed in an untracked envelope.

  • Level 3 (Highest Tier): Digital downloads + monthly sticker + exclusive postcard mailed together.

2. Digital Goods Policy

Digital goods (e.g., wallpapers and coloring pages) are available for download upon subscription. By accessing these files, you acknowledge the following:

  • All downloads are for personal use only.

  • Redistribution, resale, or commercial use is strictly prohibited.

  • Due to the nature of digital goods, all digital purchases are non-refundable.

 

3. Physical Rewards Policy

We offer physical goods (stickers and postcards) for subscribers in select tiers:

  • Shipped monthly using untracked mail. Delivery times may vary depending on your location.

  • We are not responsible for lost or delayed mail.

  • Subscribers are responsible for keeping their mailing address up to date.

  • We do not offer replacements unless the item arrives damaged and proof is provided within 7 days of delivery.

 

4. Payments and Cancellations

  • Subscriptions are billed via [Insert Payment Processor, e.g., Wix Payments, Stripe, PayPal] on a recurring basis.

  • You may cancel anytime, but no partial refunds will be issued.

  • Upon cancellation, access to digital content will continue through the end of your current billing cycle.

 

5. Age Restrictions

This service is intended for users 18 years or older, or users 13 years and older with the consent of a parent or legal guardian.

By subscribing, you confirm that you meet this age requirement or have appropriate consent.

 

6. Intellectual Property

All artwork, downloads, text, and physical content is the intellectual property of Johanna Forster, unless otherwise stated.

You may not copy, alter, redistribute, or claim ownership of any content.

 

7. GDPR & Privacy Rights (for EU/EEA Users)

If you are located in the EU/EEA, you are protected under the General Data Protection Regulation (GDPR). You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Withdraw consent for processing at any time

We collect only the data necessary to provide your subscription (e.g., name, email, address for shipping). Your data will never be sold to third parties. You can contact us at any time to request access or deletion of your data.

For more details, please refer to our Privacy Policy [Insert Link].

 

8. User Conduct

You agree not to:

  • Share subscriber-only content with non-subscribers.

  • Use our artwork for commercial purposes without written permission.

  • Interfere with or disrupt the functionality of the Site.

 

9. Termination

We reserve the right to suspend or terminate your subscription if you violate these Terms. No refunds will be issued in such cases.

 

10. Modifications

We may revise these Terms at any time. Updates will be posted on this page with the new effective date. Continued use of the Site after updates constitutes your acceptance of the changes.

 

11. Disclaimer

This service is provided "as is." We make no guarantees regarding uninterrupted access, the quality of content, or postal delivery. We are not liable for damages arising from the use of this Site or our content.

12. Contact Information

For any questions or concerns, please contact:

Johanna Forster
Rotenbühlerweg 28a
66123 Saarbrücken
Germany
Email: art(at)johannaforster.com

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